“Obviously, as an employee of a cruise line, I travel the globe, so we see the security response in many international ports. The standard here is exceptional; be it in regard to ISPS requirements or customer service. World Security teams are helpful, coordinated and work with us as partners. So we get an end-to-end service from docking at the port, to passengers disembarking, until we depart for our next destination. Passengers always comment on how happy they are with the service provided; for example when they are assisted to recover items, need directions or have security concerns. The real advantage is that World Security has valuable experience and knows the local market, so they are able to anticipate our needs.”
World Security is certified to three international standards like Quality Management System( ISO 9001/2008), Occupational Health and Safety( OHSAS 18001/2007) and Environment Management System( ISO 14001/2004) and is complying with other international standards like Supply Chain Management System( ISO 28000/2007) and International Standard for Port Security( ISPS) for its port security services.
World Security won Dubai Quality Appreciation Program in April 2013 for 2012 cycle and also won the Sheikh Khalifa Excellence Award for Gold Category in September 2013 for 2013 cycle. WS has taken a series of quality initiatives to address its quality enhancer programs. In a nutshell, some of the key quality initiatives are summarized as